INFRASTRUCTURE & TECHNOLOGY
A cutting-edge technology platform for a unified multi-channel customer relations vision
Technology
Our multi-channel call management system, interfaced with our CRM, gives our staff 360° knowledge of our customers and prospects from the very first contact. As a result, our interactions with them are highly personalised and more effective.
Our unified multi-channel solution is 100% web-based. It enables us to manage :
- Outgoing, incoming and combined calls (Blended Calls)
- Emails
- Social networks
- SMS
- Live Chat
Our technology platform, servers and databases are hosted in a Data Centre in Paris with multi-operator fibre-optic connections.
There is no risk of cuts.
Real-time dashboard
The Leads Provider Dashboard is a real decision-making tool. It's a web interface that gives you rapid access to granular reporting in real time.
These are very important for monitoring the results of your campaign, analysing the various key metrics (KPIs) and taking decisions quickly.
With a simple login and password, you can access these reports securely via any type of terminal: PC, smartphone, tablet, etc.
OUR CLIENTS
Don't hesitate to write to us or call us to get in touch with our customers and discuss your requirements.
